MaximumBenefit™ Consulting Services

    Outbound Tele-Sales Consulting

Clients seeking to increase productivity, quality and overall performance from their in-house efforts should choose this service. I work "in the trenches" to help facilitate the results you need. Quality & Quantity in tandem produce these results.

If you seek outsourced business to business outbound services... click here to learn more about TeleGreet.

At TeleGreet, we only do one thing... business to business outbound for you!

    Inbound Call Center

Sexton's Market spends a lot of time working with our clients' inbound call centers. We work on increasing average order value, up-selling and integration with more aggressive sales efforts. By recognizing the importance of GREAT people and processes in this area, clients experience greater customer satisfaction, more repeat business and more profit!

    Recruit, Hire, Train & Retain™

At Sexton's Market, we have a time proven process for finding and keeping the very best telephone personnel. There is no area in your company where the people make more difference. We will share our result driven methods for recruiting and hiring employees with the right aptitude and personalities to be rising stars. Now that you have hired the most talented team members, training them thoroughly and using great compensation and incentive models is a great way to keep them!

    Catalog Marketing

Neil Sexton, president of Sexton's Market, has over ten years of hands on experience growing the successories catalogs from 30,000 pieces to over 15 million catalogs. This means that Sexton's Market can help you in all areas of your catalog endeavors. Including: circulation, measurements, decision making devices and maximizing your "dollars per book" are just the beginning.

    Multi-Channel Marketing

In today's marketing environment, everyone is a multi-channel buyer. That is why we have to be multi-channel sellers. We start by realizing that none of our efforts happen in a vacuum. By putting processes in place that allow our customers' experiences to be enhanced by all our channels, this becomes a beautiful way to maximize profitability.

    Training

There is simply no substitute for great training. Initial training, on-going training, sales training, process training are a few of the many. However, there is no end to the things we need to train on. Working closely with our clients, we tailor specific training needs to fit the culture and the objectives of your unique business.

    Compensation Programs

One of the questions we are most frequently asked is: "How do I compensate my phone people to make them want to sell?" It is an excellent question and the answers are never easy. The difference between having a compensation program that is so-so and one that is truly motivating can be millions of dollars for your company. A motivating compensation program can bring millions of dollars in previously unrealized profits. Where as a so-so compensation program will leave those unrealized profits undiscovered. That is the reason we spend so much time working with my clients to design compensation and incentive programs that motivates plus performances.

    Retainer Base Consulting

We have saved the best for last. This is our favorite way to work and how most of our clients seem to like to operate as well. By working on a retainer basis, you get all of our services rolled into one. We offer six months, twelve months and longer retainer cylces to become truly immersed in your business. The highest compliment we are paid (thankfully we hear this often!) is that we become an executive level employee for the cost of a front line person. Most of our retainer engagements begin with a two-day on site visit and a detailed follow up document. If you like the way that works out, we prepare a custom retainer proposal for you.